Using any online platform naturally generates data. Your mobile number, transaction history, time spent on each game — all of it leaves a digital footprint. 11 betting doesn't hide this reality. Instead, we're upfront about it: what data is kept, why it's kept, and how well it's protected.
Many platforms bury their privacy practices in lengthy, complex documents that most people never read or understand. 11 betting has taken a different approach. Everything on this page is written in plain, straightforward language — so you can clearly understand exactly what happens with your data.
Please Note: Creating an account or using 11 betting means you agree to this privacy policy. Reading it once is in your own best interest.
11 Betting's Core Privacy Commitment
Never Sold
Your data is never sold to third parties. This is a non-negotiable policy at 11 betting.
Encrypted Storage
Every piece of data we collect is stored in encrypted form — it cannot be read from the outside.
Minimal Collection
Only what is necessary is retained. 11 betting does not collect data beyond what is required.
Your Controls
You have the right to view, correct, or request deletion of your data.
01 What Data Is Collected?
When you create an account, make a deposit, or place a bet on 11 betting, different types of data are generated at each stage. This data falls into three main categories.
Registration Information: When you first open an account, you provide your name, mobile number, date of birth, and in some cases your national ID details. This information is required for account verification.
Transaction Details: Records of every deposit and withdrawal, payment method details (last four digits of the mobile banking number), and the time and amount of each transaction. 11 betting never collects or stores your full payment PIN or password.
Usage Data: Time spent on each game, the device and browser used to log in, and your IP address. This information is used to improve platform security and your overall experience.
02 How Is Your Information Used?
11 betting uses your information only for specific, legitimate purposes. Each of those purposes is clearly set out below:
- Account Management: Verifying your account, keeping your login secure, and delivering our services.
- Payment Processing: Processing deposits and withdrawals, and resolving any financial issues that may arise.
- Fraud Prevention: Detecting multiple accounts or bonus abuse — which protects the interests of honest users.
- Responsible Gaming: Analyzing betting patterns to detect unusual activity and offering assistance when needed.
- Platform Improvement: Analyzing overall usage data to improve 11 betting's services.
- Legal Obligations: Complying with applicable laws and regulatory authority requirements.
- Relevant Communications: Sending you relevant offers or important updates — but only if you have consented.
11 betting never shares your personal information with third parties for advertising purposes. If you no longer wish to receive promotional messages, you can opt out at any time through your account settings.
05 How Do We Protect Your Data?
11 betting uses multiple layers of security to protect your data. It doesn't rely on any single technology — instead, it combines several methods working together.
SSL/TLS Encryption: All data transmitted between your browser or app and 11 betting's servers is encrypted. No one can intercept or read it in transit.
Encrypted Database: Data stored on our servers is kept in encrypted form. Even in the event of unauthorised server access, no readable copy of your information can be obtained.
Two-Factor Authentication (2FA): For sensitive actions such as password changes or large withdrawals, an additional verification step is triggered.
Suspicious Access Detection: If a login attempt from an unusual location is detected, or multiple devices attempt access simultaneously, account protection is triggered automatically.
Regular Security Reviews: Regular penetration testing and audits are conducted by third-party security experts.
Your Role in This: No matter how much security 11 betting puts in place, sharing your password with others or logging in on an unsecured network is beyond our control. Keeping your account safe is your responsibility too.
06 How Long Is Your Data Retained?
11 betting does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.
- Active Account Data: Data is retained for as long as your account remains active. This information is necessary for service delivery and security.
- Financial Transaction Records: In accordance with international financial regulations, transaction records must be retained for a minimum of five years.
- When an Account Is Closed: After an account is closed, personal data is generally deleted within 30 days. However, transaction records are retained to meet legal obligations.
- Inactive Accounts: For accounts that have been inactive for an extended period, users are notified and a data retention policy applies after a set timeframe.
07 Your Data Rights
As a 11 betting user, you have certain rights over your own data. These aren't privileges — they're something you're entitled to.
To exercise any of these rights, contact the 11 betting support team. Requests are typically responded to within 30 business days of receipt.
08 Contact & Appeals
For any privacy-related questions, concerns, or requests, please contact the 11 betting support team. You can email us at support@11betting.app at our address, or speak to us in Bengali via live chat.
If you are not satisfied with 11 betting's response to a privacy request, you have the right to file a formal appeal. Appeals are escalated for review at a senior level.
Whenever this privacy policy is updated, the "Last Updated" date at the top of the page will reflect the change. For significant updates, a notification may be sent to your mobile.
Speak to us openly about any privacy concerns. 11 betting takes your worries seriously and works to find solutions.
Our Approach to Privacy
The protection of personal data online is a conversation happening worldwide. In Bangladesh, people are increasingly mindful of what information they share and how it's being used. That awareness is a good thing — and 11 betting welcomes it.
Here is a real-world example. Say you make a deposit to 11 betting via bKash. There are two parties involved in this transaction — your bKash account and 11 betting's payment system. To complete the transaction, your mobile number and the amount are shared with both parties — that is unavoidable. However, your bKash PIN or personal messages are never passed to 11 betting, nor should they be.
This distinction matters. 11 betting collects data — but only what's necessary. Just as every ingredient in a recipe has a specific purpose, every piece of information we hold is there for a reason.
Privacy on the Mobile App
When you install the 11 betting Android app, certain permissions will be requested — and each one has a clear reason behind it. Camera access is requested for KYC verification, to photograph and confirm your identity document. Notification permission is requested so we can send you important updates. Location permission is not requested, as it is not needed.
Each app permission is shown individually at the time of installation. If you prefer not to grant a particular permission, the core app will still function — only the related feature will be unavailable.
Protection of Minors' Data
11 betting is not a platform for anyone under 18. If a minor's data is inadvertently collected, it is deleted immediately upon discovery and the associated account is closed. If you have any information regarding this, please contact support right away.
The Future of Data Security
As technology advances, so do data security challenges. 11 betting never stands still on this front. We continuously invest in three areas: regular security updates, new encryption methods, and data protection training for our staff.
Privacy isn't a one-time fix — it's an ongoing responsibility. 11 betting takes that responsibility seriously, because we believe user trust is our most valuable asset.
Our Extra Steps in Data Protection
Regular Audits
11 betting's systems are tested by independent third-party security experts at least twice a year.
Anonymous Analytics
When usage data is analysed to improve the platform, it is always done in an anonymised form.
Partner Agreements
All technology partners are bound by strict confidentiality agreements — they may not use any data they receive for their own purposes.
Breach Alerts
If a data breach is suspected, the affected user is notified as quickly as possible.
User Controls
Notifications, marketing messages, and cookie preferences — all of these are fully in your hands.
Transparency in Bengali
This privacy policy is written in Bengali — because consent without understanding your own language isn't real consent.
FAQ
A Safe & Transparent Platform
Trust Us, Enjoy the Game
Keeping your data as secure as possible at 11 betting is our commitment. Open an account today and experience Bangladesh's most transparent Sports Betting platform.