By creating an account or using 11 betting, you agree to these Terms and Conditions. Reading them isn't just a formality — it's genuinely in your best interest. We've made every effort to keep things as clear and straightforward as possible.
Many platforms write their terms and conditions in complex legal language that's difficult for everyday users to follow. 11 betting took a different approach. Our policy is simple — we say what we mean, and we stand by what we promise.
Important: 11 betting is strictly for individuals aged 18 and above. Registration by minors is completely prohibited, and any violation of this condition will result in immediate account suspension.
Why does knowing these terms matter?
Protecting Your Rights
These rules aren't just for 11 betting's benefit — they also protect your account, balance, and personal information.
Transparent Relationship
What we can do and what we can't is all written here. 11 betting doesn't believe in fine-print tricks.
Avoiding Disputes
Most disputes arise from not knowing the rules. Understanding them upfront means fewer problems down the line.
Guaranteed Experience
Stick to the rules and your experience at 11 betting will always be smooth, fast, and hassle-free.
01 Account Rules & Policies
Opening an account at 11 betting requires meeting a few basic conditions — these are in place to ensure the platform runs fairly and every user stays protected.
Age requirement: Only individuals aged 18 or above may register on 11 betting. A national ID or equivalent document may be requested for age verification.
One account policy: Each individual may hold only one account. Any attempt to open multiple accounts using the same mobile number, device, or ID document will result in all associated accounts being suspended, and balances may be forfeited.
Accuracy of information: All details provided at registration — name, mobile number, and address — must be accurate and truthful. Opening an account with false information is a violation of our rules.
Account Security: Your password and login credentials are strictly personal — never share them with anyone. If unauthorized access to your account occurs, notify the support team immediately.
02 Betting Rules
Betting on 11 betting requires following certain rules. These rules apply equally to all users and are essential for maintaining a fair betting environment.
- Once a bet is confirmed, it cannot be changed or cancelled — the only limited exception applies where the cash-out feature is available.
- If incorrect odds are displayed due to a technical error, 11 betting reserves the right to void the affected bet and return the original stake.
- If a match is cancelled before it begins, any related bets will also be considered void and the stake will be refunded.
- Odds in live betting change rapidly — the odds displayed at the time you confirm your bet are final.
- You may place bets on multiple markets within the same match simultaneously, but betting on opposing outcomes of the same event (arbitrage) is against 11 betting's rules.
- The minimum and maximum stake for each bet may vary by market — this information is shown on the bet slip.
If you have any doubts about the odds before placing a bet, contact 11 betting support first. Once a decision is made, your options to change it are limited.
03 Financial Transactions
11 betting has specific policies for deposits and withdrawals that apply to all users.
Deposit: Deposits via bKash, Nagad, and Rocket are generally instant. A minimum deposit limit applies for each payment method. Please keep your transaction reference number when making a deposit.
Withdrawal: Withdrawal requests are typically processed within 24 to 72 hours. VIP users receive priority processing. Account verification (KYC) must be completed before any withdrawal can be made.
Third-Party Payments Are Prohibited: Deposits and withdrawals cannot be made using another person's mobile banking or bank account. All deposits and withdrawals must be made under the same name and through the same method.
Currency: All transactions on 11 betting are processed in Bangladeshi Taka (BDT).
04 Bonus & Promotion Terms
11 betting's various bonuses and promotional offers provide added value for users. To make the most of them, it's worth knowing the terms that apply.
- Wagering Requirements: Every bonus comes with a wagering or rollover requirement — meaning you must place a specified amount in bets before withdrawing bonus funds. Withdrawals from your bonus balance are not permitted until this requirement has been met.
- Validity: Every bonus has a set expiry date. Any unused bonus remaining after that date will be automatically removed.
- One Bonus, One Time: Each welcome bonus or specific promotion can only be claimed once per user.
- Abuse Is Prohibited: Creating multiple accounts to claim bonuses or providing false information is strictly prohibited. Any such activity, once detected, will result in account suspension.
- Full terms for each bonus are detailed on the relevant promotion page. 11 betting reserves the right to modify bonus terms at any time.
05 Responsible Gaming Policy
11 betting doesn't treat responsible gaming as just a slogan — it's a core pillar of our business model. We believe that when users enjoy betting in a healthy way, it builds a relationship that lasts for both sides.
To support this, 11 betting provides a set of tools:
- Deposit limits: You can set your own weekly or monthly deposit limit. Lowering it takes effect immediately, but increasing it requires a 7-day cooling-off period.
- Temporary Break: You have the option to temporarily pause betting on your account for anywhere between 24 hours and 30 days.
- Self-Exclusion: For an extended break, you can contact support to request a long-term account lock.
- Reality Check: Periodic betting summaries are displayed to help you understand your own spending patterns.
If you feel you're losing control of your betting, reach out to 11 betting support right away. We won't judge — we'll help.
06 Privacy & Personal Information
Information provided during registration on 11 betting is used solely for the following purposes:
- Account Verification & Management
- Payment Processing
- Customer Support
- Fulfilling applicable legal obligations
Your personal information is never sold or transferred to any third party. However, 11 betting may be legally required to share information with authorities when obligated to do so. For full details, please see our Privacy Policy View the page.
07 Account Suspension & Closure Policy
11 betting reserves the right to temporarily suspend or permanently close any account in the following circumstances:
- Registering with false or misleading information
- Operating Multiple Accounts
- Bonus system abuse or fraudulent activity
- Sharing account details with a third party to place bets
- Exploiting technical vulnerabilities on the platform to gain an unfair advantage
- Operating an account after reaching the age of majority
If your account holds a valid balance at the time of closure, we will make every effort to return it — however, balances may be forfeited in cases involving fraudulent activity.
If you wish to contest an account closure, a formal appeal can be submitted to the support team within 14 days. 11 betting will review the matter impartially throughout the appeals process.
08 Terms Updates & Changes
11 betting reserves the right to update these terms and conditions at any time. In the event of changes:
- The "Last Updated" date at the top of the page will reflect any changes.
- For significant changes, a notification may be sent to your registered mobile number.
- Continued use of the platform after any changes have taken effect will be considered acceptance of the updated terms.
Make it a habit to check this page occasionally so you don't miss any updates. 11 betting always tries to keep changes as user-friendly as possible.
If you have trouble understanding any term or want to learn more, contact 11 betting support directly — you'll get answers to all your questions in plain English.
The Philosophy Behind the Rules
When drafting 11 betting's Terms and Conditions, one question guided every rule: is this truly necessary, or does it only serve our own interests? Every rule that made the final cut has a real, practical reason behind it.
Take the "one account per person" policy as an example. Without it, some users would attempt to create multiple accounts to claim the welcome bonus repeatedly — at the expense of genuine new users joining honestly for the first time. A single rule stops one person's dishonesty and protects everyone else.
The same applies to the age restriction policy. This is not merely a legal obligation — minors may not fully understand the risks associated with betting. Protecting them is an ethical responsibility that 11 betting takes seriously.
What does agreeing to the terms actually mean?
Many people assume reading the terms means agreeing to a long list of restrictions. In reality, it's a two-way agreement. Just as 11 betting has expectations of you, you have every right to expect things from 11 betting — fair odds, timely payments, honest promotions, and support when you need it.
This mutual understanding is the foundation of a healthy platform-user relationship — one that 11 betting respects and keeps in mind with every decision it makes.
What to Do If a Dispute Arises
If you have a dispute regarding a bet outcome or a transaction, contact the support team first. Most issues are resolved through discussion. If you're not satisfied with the support team's decision, a formal appeals process is available.
11 betting does not take sides against customers in a dispute. Every case is reviewed impartially, with decisions based on verified facts. Maintaining transparency throughout this process is a commitment 11 betting stands by.
Our Commitment to a Safe & Transparent Platform
Encrypted Data
Your personal information and financial transactions are secured through encrypted channels — no third-party access.
Clear Bonus Terms
The full terms for every 11 betting bonus are listed on the relevant offer page — no hidden clauses.
Support in Bangla
If anything is unclear, reach out to 11 betting's support team directly — they're always ready to help.
Regular Updates
Whenever the terms are updated, users are notified in advance. No surprises.
Fair Play
In any dispute, 11 betting reviews all facts impartially before reaching a decision — no bias, no favoritism.
Protection Tools
Setting your own limits, taking a break — these tools are always ready for you, and using them is entirely your choice.
FAQ
Ready?
You know the rules — now get started
Once you understand 11 betting's rules, using the platform will feel easier and more confident. Register now or download the app to get started.